Romano d'Ezzelino

We’re looking for a Customer Service Representative. The role will report to the Head of Customer Service and will be the primary contact for specific Clients and Account Executives.



•    Responsible for accurately and efficiently processing high volume customer orders;
•    Compiles, sorts and verifies accuracy of data to be entered;
•    Processes orders received of material or merchandise by populating the system;
•    Interacts with clients directly to bring problems to resolution;
•    Take care of Invoicing and Post-sale service;
•    Works with the team to improve the CS support; 
•    Treats each request as a personal conversation as well as an opportunity to get closer and learn more about the client;
•    Examines documents and correspondence and informs customers of unit prices, shipping dates, delays and any additional information needed; 
•    Establishes new and maintains long-term business relationships with customers;
•    Daily communicates with execution units and warehouse of the company;
•    Ensures fluent and smooth delivery process of company products from warehouse to the customers by liaising with the colleagues in charge of shipping;
•    Prepares quotations of special orders plus additional services;
•    Partners and support to the sales force to ensure internal and external customer satisfaction;
•    Analyzes claims and complaints concerning billing or service rendered, referring failures to designated departments for investigation and timely updates customers;
•    Provides back up support for all accounts other than primary.
•    Responds to customer requests and inquiries. Schedules and reschedules orders as required and work in collaboration with business teams to effectively deliver product while working within constraints manufacturing capacity. 
•    Creates and maintains customer profiles and preferences to provide specialized service to meet customer specific demands and requirements and facilitate the delivery of world-class customer service.



•    At least a 3 year experience in Customer Service role 
•    Good knowledge of Office suite and smart with ERP systems
•    Strong interpersonal and communication skills 
•    Stress resistance
•    Flexibility in covering vacancies and overload
•    has a positive attitude and a deep capacity for empathy
•    Approaches tasks with diligence and a sense of urgency
•    Is passionate about providing great support
•    Communicates simply, elegantly, and effectively
•    Has good verbal and written communication skills, thorough knowledge of products and multi-tasking
•    Able to work independently as well as in a team
•    Led by Customer satisfaction and service improvement


We offer a permanent full time job.

The role will be based at ALU Inc. Offices in Edison (NJ).

Candidates can send their application at: reporting [CSUS] in the subject.

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